Privacy Policy

Enabling Resilience provides relocation support, a trade directory and driver services. This policy explains what personal information we collect, why we collect it and how we look after it.

We collect the information you give us and information created when you use the service:

• Account details: your name, email address, password (stored securely) and account type.
• Contact details: your phone number and preferred contact method.
• Address details: the address you provide, including town or city, country and postcode.
• Identity documents: files such as a passport, national ID or driving licence, and their expiry dates, where your account type requires them.
• Relocation details: the information and photos you add when you request a quote or make a booking.
• Technical information: basic data such as your browser type, used to keep the service secure and working.

We use your information to:

• create and secure your account and verify your email address;
• provide quotes, bookings and the services you ask for;
• check the identity and eligibility of vendors and drivers;
• contact you about your account and bookings, using the method you prefer;
• improve the service and prevent fraud or misuse.

We share only what is needed to deliver a service, for example your move details with the driver or provider assigned to your booking. We use trusted suppliers to run the service, such as hosting and email, and they may only use your information on our instructions. We do not sell your personal information.

We keep your information while your account is active and for as long as we need it to meet legal and accounting obligations or to resolve disputes. When you delete your account we remove or anonymise your personal information, except where we must keep it by law.

Your data is encrypted in transit and access to it is restricted. No system is completely secure, so please use a strong, unique password and keep it private.

Depending on where you live, you can ask us to:

• give you a copy of the personal information we hold about you;
• correct anything that is wrong or out of date;
• delete your information or restrict how we use it;
• stop contacting you by a particular method.

We use a small cookie to keep you signed in. We do not use it to track you across other websites.

We may update this policy from time to time. When we make an important change we will tell you.

To use your rights or ask a question about this policy, please get in touch using the contact details on our website.